Privacy Policy

Last Updated: September 2026

This Privacy Policy describes how Soevalqi™, owned and operated by Shenzhen Muhuaheng Technology Co., Ltd. (“Soevalqi™,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise handles personal information when you visit our online store, place an order, contact us, or otherwise interact with our website and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, telephone number, billing and shipping details, account information, order information, product selections, and communications with customer support.

Payment information required to complete a purchase is handled through the payment services made available at checkout. We may receive transaction-related information necessary to confirm, process, and manage an order, but payment credentials are generally processed by the applicable payment provider rather than directly by us.

When you use our website, certain information may also be collected automatically. Depending on your device, browser, settings, and the technologies enabled on our website, this may include your IP address, browser type, device information, operating system, referring pages, pages viewed, shopping activity, interactions with website features, and approximate location information derived from technical data such as an IP address.

Cookies, pixels, tags, and similar technologies may also be used for website functionality, analytics, security, advertising, attribution, and measurement as described below.

How Information Is Used

We may use personal information to:

  • operate and maintain our online store;

  • process, fulfill, and administer purchases;

  • provide order confirmations, shipping information, and other transactional updates;

  • respond to customer questions and support requests;

  • maintain shopping-cart, checkout, and website functionality;

  • detect, investigate, and help prevent fraudulent, abusive, or unauthorized activity;

  • maintain appropriate business and transaction records;

  • understand how customers interact with our website;

  • improve our products, Services, and shopping experience; and

  • comply with applicable legal or regulatory obligations.

If you choose to receive promotional communications, we may also use your contact information to send product news, store updates, or promotional offers. You may unsubscribe from promotional emails through the unsubscribe option included in those communications.

Transactional or service-related communications concerning an order, customer-support request, account, or other necessary interaction may still be sent when appropriate.

Service Providers

We work with third parties that provide services necessary or useful for operating an online store. Depending on the services currently used, these parties may include ecommerce platforms, payment processors, shipping and fulfillment providers, analytics providers, customer-support tools, hosting and infrastructure providers, fraud-prevention services, and advertising, attribution, or measurement partners.

Personal information may be disclosed to these providers when reasonably necessary for them to perform services on our behalf, support our business operations, or as otherwise permitted by applicable law.

We may also disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful government requests; protect our rights, property, customers, or Services; investigate suspected fraud, misuse, or security incidents; or facilitate a business transaction such as a merger, acquisition, financing, reorganization, or transfer of assets.

Third-party providers may process information according to their own contractual obligations, privacy practices, and applicable legal requirements.

Advertising & AppLovin

Soevalqi™ may use advertising, analytics, attribution, or measurement services, including services provided by AppLovin Corporation, to understand advertising performance, measure interactions with our website, and evaluate the effectiveness of advertising campaigns.

Where these technologies are enabled, information such as device and browser information, IP-derived information, advertising identifiers where available, website interactions, referral information, and advertising or attribution data may be processed in accordance with applicable law and available consent or privacy choices.

The specific information processed may depend on the technologies enabled, your device and browser settings, your location, and applicable privacy requirements.

We do not intentionally provide sensitive personal information to AppLovin for personalized advertising purposes.

AppLovin's processing of information through its own services is subject to AppLovin's applicable privacy practices and terms.

For more information, please review the AppLovin Privacy Policy.

Cookies & Similar Technologies

Our website may use cookies and comparable technologies to remember preferences, maintain shopping-cart and checkout functions, understand website usage and performance, help prevent misuse, and support analytics, attribution, or advertising.

Some cookies and similar technologies may be necessary for the operation of the store, while others may depend on your location, settings, consent choices, or the services enabled on our website.

Where privacy or cookie controls are made available on our website, you may use those controls to manage eligible preferences. You may also be able to control certain cookies through your browser or device settings.

Disabling or restricting cookies that are necessary for store functionality may affect certain features of the shopping experience.

Data Protection

We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

Customers should not send payment card credentials, passwords, or other unnecessary sensitive information through ordinary email or other unsecured communication channels.

Your Privacy Choices

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information. These rights may include the ability to request access to, correction of, or deletion of eligible personal information, or to request information regarding certain uses or disclosures of personal data.

Where applicable, you may also have rights concerning certain advertising, profiling, or data-sharing practices.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism provided in those messages.

Privacy-related requests may be submitted to service@soevalqi.com. Please describe your request clearly and provide sufficient information for us to identify the relevant account, order, or interaction where appropriate.

We may need to verify your identity or request before completing certain privacy requests. We may also retain information where reasonably necessary or permitted for transaction records, fraud prevention, security, accounting, dispute resolution, legal compliance, or other legitimate purposes permitted by applicable law.

Applicable rights and available request options may vary depending on your jurisdiction.

California Residents

California residents may have additional rights concerning personal information under applicable California privacy laws.

Where applicable, eligible California residents may have rights to request information regarding certain categories of personal information we collect, use, disclose, or otherwise process; request correction or deletion of eligible personal information; and exercise other privacy choices or rights provided by applicable law.

Certain rights may be subject to legal exceptions, verification requirements, or limitations.

We will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

California residents who wish to submit an eligible privacy request may contact service@soevalqi.com and include sufficient information for us to understand and process the request.

Children

Our store is intended for a general adult shopping audience and is not directed toward children under 13.

We do not knowingly seek to collect personal information directly from children under 13. If we become aware that personal information from a child has been collected in circumstances requiring deletion or other action, we will take appropriate steps consistent with applicable law.

Parents or guardians who believe that a child has provided personal information to us may contact service@soevalqi.com.

External Services

Our website may contain links to websites, payment services, social platforms, applications, or other services operated by third parties.

We do not control the privacy or security practices of independent third-party services. Information you provide directly to those services is governed by their applicable privacy policies and terms rather than this Privacy Policy.

We recommend reviewing the relevant privacy information before providing personal information to an external service.

International Processing

Because Soevalqi™ operates an online store and may work with service providers in different locations, personal information may be processed or stored in jurisdictions other than the jurisdiction in which you live.

Where required by applicable law, appropriate measures may be used in connection with international processing or transfers of personal information.

The privacy and data-protection laws of another jurisdiction may differ from those applicable in your place of residence.

Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order administration, fulfillment, customer support, accounting and transaction records, fraud prevention, security, dispute resolution, and applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably required for the purposes for which it is retained, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements and our business practices.

Policy Updates

We may revise this Privacy Policy from time to time when our Services, business practices, technologies, service providers, or legal obligations change.

When we make changes, the revised Privacy Policy will be posted on this page and the “Last Updated” date above will be updated as appropriate.

We encourage customers to review this page periodically for the current version of our Privacy Policy.

Contact

Questions about this Privacy Policy, our privacy practices, or eligible privacy-related requests may be directed to:

Soevalqi™
Owned and operated by Shenzhen Muhuaheng Technology Co., Ltd.

Legal Company Name:
Shenzhen Muhuaheng Technology Co., Ltd.

Business Address:
Unit 3, Room 803, Xinfu Haoting
No. 3 Yangxia Avenue, Xinqiao Community
Xinqiao Subdistrict, Bao'an District
Shenzhen, China

Customer Support & Privacy Email:
service@soevalqi.com