Terms & Conditions

Last Updated: September 2026

These Terms and Conditions govern purchases made through the Soevalqi™ online store, including orders, pricing, payment, shipping, cancellations, returns, refunds, and other matters relating to transactions between Soevalqi™ and its customers.

By submitting an order through our store, you agree to these Terms and Conditions together with the policies referenced during your purchase.

For rules governing access to and use of our website itself, please refer separately to our Terms of Use.

1. Products and Product Information

Soevalqi™ offers personal-care electronics, home electronics, smart accessories, and related consumer products.

We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, functions, available options, and other relevant information accurately.

Actual colors or appearance may vary slightly due to lighting, screen settings, manufacturing variations, photography, or device displays.

Product specifications, packaging, availability, and assortment may occasionally change. Where a change materially affects an existing order, we will handle the order in accordance with applicable law and these Terms and Conditions.

Customers should review the applicable product information, compatibility, intended use, and available options before purchasing.

2. Prices and Currency

Prices are displayed in the currency indicated by the store.

Orders placed through our U.S. storefront are generally displayed and charged in United States Dollars (USD) unless another currency is clearly shown during checkout.

Prices may change from time to time. A price change will not ordinarily affect an order that has already been accepted, except where an obvious pricing or technical error has occurred and applicable law permits correction.

The checkout page will show applicable product charges, shipping charges, discounts, and taxes collected by us before you submit payment.

3. Placing an Order

Submitting an order constitutes an offer to purchase the selected products using the information provided at checkout.

Please review your:

  • selected products and options;

  • quantities;

  • customer information;

  • shipping address;

  • billing information; and

  • applicable charges

before completing checkout.

You are responsible for providing accurate and sufficiently complete information necessary for us to process and deliver your order.

An automated order acknowledgment confirms that we have received your order request but does not necessarily constitute final acceptance of the order.

4. Order Acceptance

We may review an order before fulfillment.

An order may be declined or cancelled when reasonably necessary, including where:

  • payment cannot be authorized;

  • required customer or delivery information is incomplete or inaccurate;

  • an item is unavailable;

  • an obvious pricing or publishing error has occurred;

  • we reasonably suspect fraud or unauthorized activity;

  • delivery to the requested destination is unavailable or restricted; or

  • fulfillment would violate applicable law.

If we cancel an order after payment has been successfully collected, the applicable amount will be returned to the original payment method.

5. Payment

Available payment methods are displayed during checkout.

Payment processing may be performed by independent payment-service providers. Those providers may process payment information according to their own applicable terms and privacy practices.

We may receive transaction information necessary to verify, administer, refund, or otherwise manage an order.

If payment authorization fails or is subsequently declined, the order may not be processed.

Customers should not send payment-card credentials or other sensitive payment information to our ordinary customer-support email.

6. Promotions and Discounts

Soevalqi™ may occasionally offer promotional pricing, discount codes, free-shipping promotions, or other purchase incentives.

A promotion may be subject to:

  • specific eligibility requirements;

  • minimum purchase amounts;

  • qualifying products;

  • geographical restrictions;

  • validity periods; or

  • other conditions displayed with the promotion.

Unless expressly stated otherwise, promotional offers may not be combined.

We may correct an offer affected by an obvious technical, pricing, or publishing error where permitted by applicable law.

7. Shipping Charges

Standard shipping is $4.50.

Orders with a qualifying merchandise subtotal of $59.00 or more receive free U.S. shipping.

Any applicable shipping charge will be displayed at checkout before payment is completed.

More detailed fulfillment and delivery information is available in our Shipping Information page.

8. Order Processing

Most orders are prepared within 2–5 business days.

During holidays, promotions, unusually busy periods, or other periods of increased order volume, processing may take up to 6 business days.

Processing time is separate from shipping transit time.

Orders may be prepared and shipped from our own or partner fulfillment facilities depending on product availability and the delivery destination, where applicable to the order.

9. Estimated Delivery

After processing and dispatch, estimated delivery is generally:

United States: 6–12 business days
Canada, United Kingdom & Australia: 8–14 business days
Other International Destinations: 12–19 business days

Delivery periods are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Carrier operations, customs procedures, weather, holidays, destination conditions, inaccurate delivery information, and circumstances outside normal fulfillment operations may affect delivery.

10. Tracking and Delivery Issues

When tracking is available, shipment information will normally be sent to the email address associated with the order.

The first carrier tracking update may take approximately 1–3 business days after dispatch to appear.

If tracking has not updated for an extended period, a package appears significantly delayed or lost, or another unusual delivery issue occurs, contact service@soevalqi.com with your order number.

We will review the available shipment information and provide reasonable assistance based on the circumstances.

Nothing in these Terms and Conditions is intended to transfer delivery risk or limit consumer rights in a manner prohibited by applicable law.

11. International Orders

International shipments may be subject to customs procedures, import requirements, duties, taxes, or other charges imposed by the destination jurisdiction.

Unless checkout or applicable law states otherwise, customers may be responsible for applicable import duties, taxes, or customs charges that are not collected by us during checkout.

Customs processing may also affect estimated delivery times.

12. Order Changes and Cancellations

If you need to request an order cancellation or correct shipping information, contact service@soevalqi.com as soon as possible.

We will make reasonable efforts to accommodate eligible requests before fulfillment progresses.

Once an order has entered processing, been packed, or been transferred to the carrier, modification or cancellation may no longer be possible.

We do not guarantee that every cancellation or address-change request can be completed.

13. Returns

Eligible products may be requested for return within 30 days of delivery.

To be eligible for a standard return, products should generally be:

  • unused;

  • undamaged;

  • complete; and

  • returned with the original packaging, accessories, manuals, cables, and other supplied components where applicable.

Customers must contact service@soevalqi.com before returning a product so that the request can be reviewed and appropriate return instructions can be provided.

Do not send products directly to our business registration address unless specifically instructed to do so.

14. Personal-Care and Hygiene Products

Some Soevalqi™ products are intended for grooming, oral care, or other direct personal use.

For hygiene reasons, used toothbrush heads, oral-care tips, grooming attachments, IPL devices that have been used on the body, and similar personal-contact products or components may not qualify for a standard change-of-mind return after use or opening.

These restrictions do not remove rights relating to defective, damaged, incorrect, or otherwise non-conforming products where applicable law provides such rights.

15. Return Shipping Costs

For an eligible preference or change-of-mind return, the customer is generally responsible for return-shipping costs unless otherwise stated or required by applicable law.

Different arrangements apply when an item is damaged, defective, incorrect, or materially different from what was ordered.

In those circumstances, contact us before returning the product. We will review the issue and provide an appropriate replacement, refund, or return solution, including return-shipping arrangements where applicable.

16. Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, incorrect, or materially different from what was ordered, contact service@soevalqi.com promptly.

Please provide, where reasonably applicable:

  • your order number;

  • the email address used at checkout;

  • a description of the issue; and

  • clear photographs showing the product, packaging, or problem.

We will review the information and determine an appropriate solution based on the circumstances and applicable consumer rights.

17. Refunds

Once an eligible return has been received, inspected, and approved, the applicable refund will be issued to the original payment method.

Please allow up to 10 business days after approval for refund processing.

Banks, card issuers, and payment providers may require additional time before the refunded transaction appears on your account.

Where an order is cancelled by us before fulfillment after payment has been collected, the applicable refund will likewise be returned through the original payment method.

18. Return Instructions

Approved returns may be processed through a designated return location depending on the product, order, and circumstances.

Our business address is not automatically the return destination.

Please contact service@soevalqi.com before sending a return. Where a return is approved, we will provide the applicable instructions and return destination.

Products sent to an unauthorized location may result in processing delays.

19. Consumer Rights

Nothing in these Terms and Conditions is intended to exclude, restrict, or replace statutory consumer rights that cannot lawfully be excluded.

If mandatory consumer-protection rules applicable to your purchase provide rights beyond these Terms and Conditions, those mandatory rights remain applicable.

Where applicable, consumers in jurisdictions providing statutory withdrawal or cancellation rights may exercise those rights subject to applicable requirements and lawful exceptions, including certain hygiene-related exceptions.

20. Transaction Errors

Occasionally, product, price, inventory, promotion, shipping, or other transactional information may contain an inadvertent error.

Where permitted by applicable law, we may correct an error and take reasonable action concerning an affected order.

If a material error prevents us from fulfilling a paid order, we may cancel the affected transaction and issue the appropriate refund.

21. Relationship With Other Store Policies

These Terms and Conditions should be read together with the policies and information presented elsewhere on the Soevalqi™ store, including our:

Shipping Information
Returns & Refunds
Privacy Policy
Terms of Use

Where mandatory law provides greater consumer protection than these Terms and Conditions, the applicable mandatory requirements will prevail.

22. Changes to These Terms and Conditions

We may update these Terms and Conditions when our transaction processes, products, policies, payment arrangements, fulfillment practices, or legal requirements change.

The current version will be published on this page with an updated revision date.

Changes will apply prospectively except where applicable law requires otherwise.

23. Contact Information

Questions concerning an order, payment, shipping, return, refund, or these Terms and Conditions may be directed to:

Soevalqi™
Owned and operated by Shenzhen Muhuaheng Technology Co., Ltd.

Owner: Xu Tao
Phone: +86 13985378167
Email: service@soevalqi.com

Business Address:
Unit 3, Room 803, Xinfu Haoting
No. 3 Yangxia Avenue, Xinqiao Community
Xinqiao Subdistrict, Bao'an District
Shenzhen, China

For purchase-related inquiries, please include your order number and the email address used at checkout where applicable.