Returns & Refunds

Last Updated: September 2026

We want every Soevalqi™ order to arrive as expected. If something is not right with your purchase, the information below explains how returns and refunds are handled.

Returns

Eligible products may be requested for return within 30 days of delivery.

To be accepted, a product should generally be unused, undamaged, and returned with its original packaging, accessories, manuals, cables, and other components supplied with the order. Proof of purchase or the corresponding Soevalqi™ order information is also required.

Before sending anything back, contact service@soevalqi.com with your order number and the reason for the return. Our support team will review the request and provide the applicable return instructions.

Please do not send products to an address without receiving return instructions first. Unauthorized returns may be delayed or may not be accepted.

Damaged, Defective or Incorrect Orders

Please inspect your purchase after delivery.

If you receive an item that arrived damaged, appears defective, or is different from what you ordered, contact us as soon as reasonably possible at service@soevalqi.com.

Include your order number, a brief description of the issue, and photographs where they are useful for understanding the problem. Once reviewed, we will provide an appropriate resolution based on the circumstances.

Personal-Care Products

Because the Soevalqi™ collection includes oral-care, grooming and other personal-use electronics, certain products may be subject to hygiene-related return restrictions after they have been opened or used.

For hygiene and safety reasons, used toothbrush heads, grooming attachments, oral-care tips, IPL devices that have been used on the body, and similar personal-contact components may not be eligible for a standard change-of-mind return unless the product is defective or applicable law requires otherwise.

Unopened and unused eligible products remain subject to the standard return conditions described above.

Other Return Restrictions

Products that have been intentionally damaged, improperly used, modified, altered, or returned with substantial components missing may not qualify for a refund.

Gift cards and items specifically identified as final sale at the time of purchase are generally not returnable except where required by law.

If you are unsure about the eligibility of a particular product, contact us before sending it back.

Exchanges

When you would like a different eligible product or variant, the simplest option is generally to complete the approved return process and place a separate order for the preferred item.

This helps keep inventory, payment, and shipping records clear for both orders.

Refunds

Returned products are reviewed after they reach the designated return location.

If the return is approved following inspection, the applicable refund will be issued to the original payment method. Please allow up to 10 business days after refund approval for processing. Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.

Original shipping charges may not be refundable for change-of-mind returns unless otherwise stated or required by applicable law.

If you have not received an approved refund after 15 business days, please contact service@soevalqi.com with your order information.

European Union Orders

Where applicable, consumers receiving qualifying orders in the European Union may have statutory cancellation or withdrawal rights, including a 14-day withdrawal period for many distance purchases.

These statutory rights may be subject to exceptions, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.

Return Shipping Costs

For an eligible return based on personal preference or change of mind, the customer is responsible for the return shipping cost unless otherwise stated.

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact service@soevalqi.com. After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional return-shipping cost to the customer where applicable.

Please do not send returns to our business registration address. Once a return request is approved, our customer support team will provide the appropriate return location and instructions.

For return assistance:

Soevalqi™
Operated by Shenzhen Muhuaheng Technology Co., Ltd.

Email: service@soevalqi.com