Last Updated: September, 2026
Soevalqi™ works to keep the delivery process clear from checkout through arrival. The following information explains our current order processing, shipping rates, estimated delivery times, tracking, and international delivery practices.
Processing & Shipping Rates
Orders are normally prepared within 2–5 business days. This includes order verification, preparation, and packaging before the shipment is handed to the carrier.
During holidays, major promotions, or periods of unusually high order volume, processing may require up to 6 business days.
Standard Shipping: $4.50
Free Shipping: Orders of $59.00 or more
Free-shipping eligibility is calculated from the qualifying merchandise subtotal displayed at checkout.
Estimated Delivery
Delivery estimates begin after an order has been processed and shipped.
United States: 6–12 business days
Canada, United Kingdom & Australia: 8–14 business days
Other International Destinations: 12–19 business days
These are estimated transit times rather than guaranteed arrival dates. Carrier operations, destination, weather, customs procedures, holidays, and other circumstances outside our direct control may affect delivery.
Tracking
When tracking is available for your shipment, the tracking details will be sent to the email address associated with your order.
Carrier systems may require 1–3 business days after dispatch before tracking activity becomes visible. A short delay in the first tracking update does not necessarily indicate a delivery problem.
International Orders
International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise indicated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Customs procedures vary by destination and may occasionally extend the estimated delivery period.
Order Changes & Cancellations
If you need to correct a shipping address or request cancellation, contact us at service@soevalqi.com as soon as possible after placing the order.
We will make a reasonable effort to accommodate the request before fulfillment begins. Once an order has been processed or transferred to the shipping carrier, changes or cancellation may no longer be possible.
Delivery Issues
If an order arrives with visible shipping damage, please contact service@soevalqi.com promptly and include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.
If tracking indicates an unusual delay or a carrier confirms that a shipment has been lost in transit, contact us so that we can review the shipment and determine the appropriate next step.
For shipping and order assistance:
Soevalqi™
Operated by Shenzhen Anjutai EZ Wholesale, Inc.
Email: service@soevalqi.com